Dedicated to Your Mission Success
Our Service Levels
Everfox offers a variety of service levels to keep you focused on your mission. Contact sales to learn more about our service offerings.
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Standard
Access to the technical support you need during regularly scheduled business hours. Example Service Level Targets: 1 Business hour for Severity 1 response. -
Premium
Access to 24×7 support, a dedicated Customer Success Manager and priority issue resolution. Example Service Level Targets: 45 minutes for Severity 1 response. -
Premium Plus
For complex projects, access to additional planning and integration resources, guidance and faster response times. Example Service Level Targets: 30 minutes for Severity 1 response.
By Product
Everfox is dedicated to your mission success. To expedite support inquiries, refer to your listed product and choose from the following options under “Ways to Contact Support”.
Insider Risk & Secure Data Access
For help with the following products: • EverView • EverExplore • EverInsight • Everfox Data Diode (EDD) • Everfox Data Guard (EDG) • Everfox Management Console (EMC) • EverCase
Open a case by visiting: https://everfox.atlassian.net/helpcenter/efcustomersupport/
Email us at:
[email protected]
Standard Support Customers:
Call during business days and hours (*Mon-Fri 9am-5pm EST *excluding holidays):
• Americas (+1) 855-617-5441
• EMEA (+44) 207-078-9433
• APAC (+61) 261-05-9942
Premium and Premium Plus Customers:
Contact details are provided in your service design package which includes a 24×7 phone number. If you don’t know this number, email us at [email protected].
Advanced Threat Protection
For help with the following products: • High Speed Verifier (HSV) • Everfox CDR • Everfox for Mail: M365 • Everfox Information eXchange (IX) • Everfox Application eXchange (AX) • Everfox Gateway eXtension (GX) • Garrison Isolation Appliance (Mainline)
Open a Case by Email:
Click here to email [email protected]
Standard Support Customers:
Call during business days and hours (*Mon-Fri 9am-5pm EST *excluding holidays):
• Americas (+1) 855-617-5441
• EMEA (+44) 204-634-6757
• APAC (+61) 261-05-9942
Premium and Premium Plus Customers:
Contact details are provided in your service design package which includes a 24×7 phone number. If you don’t know this number, email us at [email protected].
Garrison Mainline Customers:
Call:
• EMEA: (+44) (0) 203 880 6445
• Americas : (+1) 917-768-0609
• SNG: (+65) 679-76-216
Open a case online:
https://everfox.atlassian.net/helpcenter/Mainline/
Email us at: [email protected]
Government Customers
For help with the following products: • Trusted Thin Client (TTC) • High Speed Guard (HSG) • High Speed Guard SP (HSGSP) • SimShield • Trusted Gateway Systems (TGS) • Trusted Mail Server (TMS) • Trusted Print Delivery (TPD) • WebShield • Convergence • CrossView • Data View • InnerView • Spotlight • Garrison Isolation Appliance (Baseline)
To open a case email us at:
[email protected]
Federal Standard Support Customers:
Call during business days and hours (*Mon-Fri 9am-5pm EST *excluding holidays):
• Americas (+1) 844-642-2748
• EMEA (+44) 204-634-6757
• APAC (+61) 261-05-9942
Federal Premium and Premium Plus Customers:
Contact details are provided in your service design package which includes a 24×7 phone number. If you don’t know this number, email us at [email protected].
Garrison Baseline Customers:
Call:
• EMEA: (+44) (0) 203-880-6445
• Americas : (+1) 917-768-0609
• SNG: (+65) 679-76-216
Open a case online:
https://everfox.atlassian.net/helpcenter/Baseline/
Email us at: [email protected]
All Other Inquiries
For other support or general customer inquiries.
Email us at:
[email protected]