Dedicated to Your Mission Success
Customer Support
Find your product below for the fastest route to our support team.
Contact support
Reach the team for your product
Find your product family below, then choose the contact method that suits you.
Insider Risk and Secure Data Access
EverView, EverExplore, EverInsight, Everfox Data Diode (EDD), Everfox Data Guard (EDG), Everfox Management Console (EMC), EverCase
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Mon–Fri, 9am–5pm EST
Standard support
Americas: +1 855-617-5441
EMEA: +44 207-078-9433
APAC: +61 261-05-9942 -
24×7
Premium and Premium Plus
Call the 24×7 number in your service design package. Don’t have it? Email us with the link below.
Advanced Threat Protection
High Speed Verifier (HSV), Everfox CDR, Everfox for Mail: M365, Information eXchange (IX), Application eXchange (AX), Gateway eXtension (GX), Garrison Isolation Appliance (Mainline)
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Mon–Fri, 9am–5pm EST
Standard support
Americas: +1 855-617-5441
EMEA: +44 204-634-6757
APAC: +61 261-05-9942 -
24×7
Premium and Premium Plus
Call the 24×7 number in your service design package. Don’t have it? Email us with the link below.
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Garrison Mainline
Mainline support
Americas: +1 917-768-0609
EMEA: +44 203 880 6445
SNG: +65 679-76-216
Government customers
Trusted Thin Client (TTC), High Speed Guard (HSG, HSGSP), SimShield, Trusted Gateway System (TGS), Trusted Mail Server (TMS), Trusted Print Delivery (TPD), WebShield, Convergence, CrossView, Data View, InnerView, Spotlight, Garrison Isolation Appliance (Baseline)
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Mon–Fri, 9am–5pm EST
Federal Standard support
Americas: +1 844-642-2748
EMEA: +44 204-634-6757
APAC: +61 261-05-9942 -
24×7
Federal Premium and Premium Plus
Call the 24×7 number in your service design package. Don’t have it? Email us with the link below.
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Garrison Baseline
Baseline support
Americas: +1 917-768-0609
EMEA: +44 203 880 6445
SNG: +65 679-76-216
Service Levels
Support that matches your mission
Everfox offers a variety of service levels to keep you focused on your mission. Contact sales to learn more.
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Standard Access to the technical support you need during regularly scheduled business hours. Example Service Level Targets: 1 Business hour for Severity 1 response. Get Started -
Premium Access to 24×7 support, a dedicated Customer Success Manager and priority issue resolution. Example Service Level Targets: 45 minutes for Severity 1 response. Get Started - Premium Plus For complex projects, access to additional planning and integration resources, guidance and faster response times. Example Service Level Targets: 30 minutes for Severity 1 response. Get Started