Dedicated to Your Mission Success

Customer Support

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Our Service Levels

Everfox offers a variety of service levels to keep you focused on your mission. Contact sales (opens a new window) to learn more about our service offerings.

Everfox Support

Standard

Access to the technical support you need during regularly scheduled business hours. Example Service Level Targets: 1 Business hour for Severity 1 response.

Insider Risk vs. Insider Threat: A Paradigm Shift in Securing the Workforce 

Premium

Access to 24x7 support, a dedicated Customer Success Manager and priority issue resolution. Example Service Level Targets: 45 minutes for Severity 1 response.

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Premium Plus

For complex projects, access to additional planning and integration resources, guidance and faster response times. Example Service Level Targets: 30 minutes for Severity 1 response.

By Product

Everfox is dedicated to your mission success. To expedite support inquiries, refer to your listed product and choose from the following options under "Ways to Contact Support".

Insider Risk & Secure Data Access

For help with the following products: • EverView • EverExplore • EverInsight • Everfox Data Diode (EDD) • Everfox Data Guard (EDG) • Everfox Management Console (EMC) • EverCase

Advanced Threat Protection

For help with the following products: • High Speed Verifier (HSV) • Everfox CDR • Everfox for Mail: M365 • Everfox Information eXchange (IX) • Everfox Application eXchange (AX) • Everfox Gateway eXtension (GX)

Government Customers

For help with the following products: • Trusted Thin Client (TTC) • High Speed Guard (HSG) • High Speed Guard SP (HSGSP) • SimShield • Trusted Gateway Systems (TGS) • Trusted Mail Server (TMS) • Trusted Print Delivery (TPD) • WebShield • Convergence • CrossView • Data View • InnerView • Spotlight

All Other Inquiries

For other support or general customer inquiries.